GBA Business Practices Committee

No one knows when the next recession will arrive, but most economists agree  that another recession is certain. Most also agree that we’re getting closer to the next recession.  What can geoprofessionals do now to prepare?

• Create or Update Your Strategic Plan
• Strengthen Client Relationships and Increase Your Brand Equity
• Identify Ways to Increase Cash Availability
• Examine Your Financial Structure and Results
• Align Your Corporate Culture with Your Strategy

These themes are presented along with practices to deal with the recession once it arrives. The Business Brief focuses on how to help you prepare for and thrive during the next recession.

Download Business Brief:  HERE

GBA has updated one of its most frequently, all-time best-selling resource – Important Information about This Geotechnical-Engineering Report. Some of the language and sections have been modified and updated, including a new section about understanding the geotechnical engineering services.

Literally millions of copies of the previous versions are in print or virtual print.

Only GBA-Member Firms have the right to insert the document “as-is.”.  And members get them for free.  Stay current and get your copy now!

Download Important Information about This Geotechnical Report:  HERE

GBA’s 2019 Fall Conference videos and presentation slides are now available on our website for “on-demand” viewing.

 Watch 2019 Fall Conference Videos:  HERE

Now you can review the presentations on your time and share what you learned from these speakers with your colleagues.  They make great lunch-and-learns for professional development of small groups or your entire staff.

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As a reminder, our 2019 Fall Conference lineup was:

EMBRACING BIG DATA AND DISRUPTIVE INNOVATION

Patrick Schwerdtfeger (Business Futurist)

ADVANCED DATA ANALYTICS IN GEOTECHNICAL ENGINEERING

Nick Machairas (New York University)

 DELIVERING REAL-TIME RESULTS:  THE FUTURE OF LABORATORY OPERATIONS

James “Jim” Murphy (Strata, Inc.) Robert “Bob” Tuttle (Agile Frameworks)

50 YEARS OF CASE HISTORIES:  WHAT LESSONS HAVE WE LEARNED?

Woodward L. “Woody” Vogt, P.E., D.GE, (Paradigm Consultants, Inc.)

MAKING TECHNOLOGY WORK FOR YOU

Ryan J. Thompson (Kordata)

ANALYSIS OF TEST RESULTS:  MINIMIZE YOUR RISK

Stephan Mavrakis (SpectraQEST America Corporation)

THE ROLE OF GEOSPATIAL DATA IN LARGER CYBER THREATSPACE

Max F. Kilger, Ph.D. (University of Texas at San Antonio)

HOW YOU CAN PREPARE FOR BIG DATA, AI, AND MACHINE LEARNING

(Crystal Ball Workshop Highlights)

Teresa L. Peterson, P.E., C.M.E. (Gannett Fleming, Inc.)

BIG DATA, SMALL FIRM

Thomas W. “Tom” Blackburn, P.E., G.E., & Bryce W. Moore (Blackburn Consulting)

BUSINESS LESSONS FROM THE KENTUCKY BOURBON INDUSTRY

Bill Samuels, Jr. (Chairman Emeritus, Maker’s Mark Distillery Inc.)

THE PROXIMITY PRINCIPLE:

THE RIGHT PEOPLE + THE RIGHT PLACES= OPPORTUNITIES

Ken Coleman (Best Selling Author and Nationally Syndicated Radio Host)

PROJECT RECORDS RETENTION & LITIGATION DISCOVERY IN THE DIGITAL AGE

Steve Wendland, P.E., R.G., D.GE (Kleinfelder, Inc.) and Alison A. Grounds (Troutman Sanders)

THE SEVEN CRUCIAL QUESTIONS OF EXTRAORDINARY BUSINESS SUCCESS (What’s Not Changing Much in a World Where Everything is Changing Fast!)

John D. Doehring, CMC^® (J. Doehring & Co.)

PLANNING, PREPARING, AND EXECUTING FOR THE NEXT RECESSION

Lee James, CPA, CBI, CMC^® (Lee James & Associates, Inc.)

Learn from others. Don’t repeat the mistakes of the past! GBA Case Histories  are being used by our members for loss prevention discussions in support of professional development and mentoring. That is why GBA case histories are so valuable, and why GBA is updating them all, while adding new ones, too.

Five more Case Histories have been re-issued.

CASE HISTORY NO. 61 (download)

The owner of a gasoline station retained an environmental consultant to perform a Phase II ESA at the request of prospective purchasers, acting through an intermediary. When problems were discovered later, the consultant wound up as a target in a maze of litigation.

CASE HISTORY NO. 62 (download)

The GBA member was retained by a general contractor for a major utility project. Corners were cut  and failure occurred. Although the GBA member was relatively blameless, it had agreed to an unwise indemnity in its contract and faced the potential of litigation that would likely cost it more than $1 million before reaching a settlement.

CASE HISTORY NO. 63 (download)

A GBA member assigned an inexperienced field representative to observe a grouting project. The field representative began giving directions to the contractor, who was unfamiliar with local regulations and had staked out the project incorrectly, filling the sewer lines with grout.

CASE HISTORY NO. 64 (download)

The GBA-Member Firm’s civil-engineer client erred when transferring information from the member’s report to a set of plans. Serious problems resulted and the geotechnical engineer took strong proactive measures to resolve issues between the civil engineer, client, and contractor.

CASE HISTORY NO. 65 (download)

Knowing that its proposal was accepted as submitted, a Member Firm did not examine the contract it received from its client, a municipality. There, in the “boilerplate,” was a reference to a construction specification that greatly expanded the Member Firm’s responsibility. When a major problem occurred, the Member Firm, unaware of its additional responsibility, failed to exercise it, thus not doing what could have been done to have kept the problem from growing. The end result: The Member Firm paid $500,000 to settle the case.

GBA Case Histories are FREE to all Members. Access all GBA’s Case Histories HERE

GBA Board Member Spotlight – Chuck Gregory

Mom grew up on a farm east of Austin, TX and became an elementary school teacher.  Dad, after returning from service in the Army in Germany, worked his entire career in the oil and gas business.

In the small, south Texas town where I grew up, everyone played sports.  Baseball in the vacant lot across the street that we kept mowed,  basketball games in our driveway and football in our neighbor’s side yard, kept me, my three brothers, and the neighborhood kids busy  and out of trouble.  Later we started organized sports, first Little League then Junior High and High School.  Most of the folks in our town are HUGE Dallas Cowboys fans even going so far as to schedule the Sunday morning services to allow time for the congregation (which included our family) to make it home in time for a noon kickoff.

Of course, my goal in life was to become the quarterback for the Dallas Cowboys. As my sports’ “career” began to develop in high school, Dad made it clear that I needed a backup plan.  He was right.

After graduating from high school with my other 32 classmates, I was fortunate to get a full-time summer job with the nearby Area Office of the Texas Department of Transportation (TxDOT).  Until then, I had primarily mowed yards and worked part time at local grocery stores. The TxDOT job was my first exposure to civil engineering and surveying.  For the next 4 summers, I had a  great time learning about surveying as a member of the field party, preparation of drawings for highways, running tests in a hot mix lab at a remote batch plant and working as an inspector at a ready mixed concrete plant.  To this day, I fall back on what I learned and enjoy some of the relationships that I formed.

College included a two years at a nearby junior college, 3½ years at Texas A&M University to earn my bachelor’s degree in civil engineering followed by another 18-months of graduate school for a master’s degree in civil engineering with emphasis on materials and geotechnical engineering.

After 15-months of full time research work for the Texas Transportation Institute, I began my career working in Houston for Woody Vogt, GBA’s Past President.  Shortly thereafter I transferred to the firm’s San Antonio office.  Since the fall of 1984, I have lived in the San Antonio area and worked as a geoprofessional consultant.

In 2004, our firm was acquired by Terracon Consultants where I am currently the San Antonio office manager, Regional Manager, Sr Principal and a Vice President.

My wife Maricia, a retired public school administrator (32 years), and I have been married over 30 years.   We are very proud of our two gainfully employed Christian children, namely David (Texas A&M Class of 2014; Petroleum Engineering major) and Alicia (2017 graduate of Abilene Christian University with a BS in Interior Design and a minor in Art).

GBA bylaws state that only one person from a given Member Firm can serve on the Board at the same time.  This is my 3^rd term on the GBA Board.  The first two were cut short because Terracon either hired a person (or bought a firm with a key person) who was already on the Board and I stepped off each time.  So far, so good for this go ‘round with the GBA Board, I enjoy serving our members and our profession.

As a proud Texas A&M alumni, I cannot forget the universal approval for all Aggies.  Gig ‘Em.

GBA Publications Committee

After terminating an employee for poor attendance and inadequate job performance, a member firm is faced with alleged violations of the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ATDA).  This Case History emphasized Project Managers must be trained in basic human resources (HR) issues and the importance of documentation when dealing with employee performance management.

Learn from others.  Don’t repeat the mistakes of the past!  GBA Case Histories are being used by our members for loss prevention discussions in support of professional development and mentoring. That is why GBA case histories are so valuable, and why GBA continues to produce new ones.

GBA Case Histories are FREE to all Members.

Download GBA’s Case History #107:  HERE

GBA Legal Affairs Committee

As a valued member of a design team, geoprofessionals should play a very important role in the pursuit of projects, particularly large projects with significant potential costs associated with soil-related design issues.  These pursuit relationships are often defined in Teaming Agreements or even a more formal relationship, known as a Joint Venture.

This GBA Best Practices document discusses the most common types of project-pursuit agreements identifying what you should and should not do, elements of complete Teaming Agreements and Joint Ventures with a complete sample agreement for your use.

GBA Best Practices are Free to all members.

Download GBA’s Guide to Teaming Agreements and Joint Ventures HERE

GBA Executive Director – Joel G. Carson

I had an insightful conversation with Bill Samuels, Jr. this week about his upcoming keynote presentation at GBA’s 2019 Fall Conference. Mr. Samuels is the Chairman Emeritus of Maker’s Mark, a well-known Kentucky bourbon, iconic for its red wax dipped bottles. Son of Maker’s Mark Founder Bill Samuels, Sr. and godson of Jim Beam – Bill Samuels, Jr. has been an eyewitness to many milestones in bourbon history and made history himself.

When talking about his business, Bill shared with me his experience with the value of collaboration among Kentucky distilleries and the creation of the Bourbon Trail.  He emphasized the importance of different distilleries sharing ideas and solving problems together to benefit the entire industry.  Now, the Bourbon Trail rivals the Napa Valley for popularity among tourists and spirits enthusiasts, because they have created a unique experience in one of our nation’s most scenic areas.

Mr. Samuels agreed that although each distillery is in competition with the others, through group communication and shared ideas, they are elevating the entire industry. During this time of collaboration, bourbon has become the “hottest” spirit among consumers.  He emphasized the point with the well-known adage, “a rising tide lifts all boats.”

When Mr. Samuels described situations where the distillers were competing for market share, he said they were cutting up the pie.  When he described situations where they were collaborating on ideas to elevate their industry, he said they were making more pies.   His logic is sound and applies to GBA Member-Firms.  When we collaborate and elevate our profession, we create more opportunities, market share and value in the services we provide.  Together we are stronger than we are individually.

Please join us in Louisville, Kentucky, October 3-5 for our 2019 Fall Conference.  Among others, Bill Samuels Jr. will educate, inspire and entertain us.  While we are there, in GBA’s unique way, we will make more pies.

More Information:  GBA 2019 Fall Conference – Louisville, Kentucky

I think most young boys imagined growing up to be a firefighter or a major league baseball player.  I took a different track, and thought the greatest job would be a big  rig truck driver.That’s right – driving an 18 wheeler across the country, seeing beautiful places , delivering loads of goods to folks – sure sounded like a great career to me! I can remember driving down to  the Interstate in the back of the family car, watching the big rig trucks roll by. If I was lucky, I could even get them to honk their horns.  Man that was cool!

  The Smokey and the Bandit movie and the country band Alabama may have been key influences on my initial career selection.  I’m not sure when the 18-wheeler dream was replaced by other career choices, but at some point I thought of ‘cooler things’ to do as a career.  For a while in high school, I was thinking about being a golf course superintendent.  I liked to play golf and I was working on the grounds crew of the local course, so becoming the course superintendent seemed logical. I then learned that a golf course maintenance career meant that every weekend required my services from dawn to dusk.  I’m not afraid of long hours, but I wanted to have weekends available for something other than work.

In my senior year in high school, I took an aptitude test that indicated I was good in math and problem solving.  A career choice that seemed to fit these strengths was engineering.  I heard that civil engineers got to spend a lot of time in the field, and I liked the sound of that – no boring office job for me!  I enrolled in West Virginia University with a focus in civil engineering the following fall, and from there I have never looked back.

I am thankful I arrived at my current career choice so early in life.  I enjoy getting up each day, heading to work, meeting with existing and new clients, solving problems, and generally making a difference in the world in which I live.  My biggest career reward is relationships I am making along the way.  As I think back to my initial career choice of a truck driver, I am thankful I didn’t go down that path.  While driving a big shiny truck all the way across the country would have been enjoyable, it would not have allowed me to build as many relationships as civil engineering has over the years.  It is quite amazing how things work out for the best.

Net Multipliers and Utilization Ratios are higher,                                                   
DSO is lower.  Overall, financial performance for GBA members is improving!

For more than 15 years, GBA has been collecting key financial metrics from member-firms so our members can measure their success, improve business performance, and optimize efficiency.  The newest GBA Business Brief —  is free for all members and compiles data from GBA Business Practices Committee’s 2018-19 Financial-Performance Survey in a short report, covering key financial-performance issues of surveyed firms.

GBA further enhanced this year’s report with more data and trendlines so our members can track their progress on key financial indicators.

In the spirit of our Association, GBA publications are a collaborative effort of GBA Member-Firms.  They are provided to GBA Members to make them stronger, smarter and more successful and they are FREE to all members.

DOWNLOAD HERE

Thank You!

GBA’s success is based on 50 years of collaboration and we continue to thrive because our members are willing to share information that helps each other and elevates our profession.                                                                                                                           

Thank you to all who completed this year’s financial survey.  Our response rate was  31% of member firms completing the survey which was supported by a whopping 70% of member firms in two categories (net fees $10M to $20M and net fees exceeding $100M).

Thank you to those firms that did not complete the survey but let us know why. Your feedback will help us to improve the survey in the future. A special thanks to Lee James (Lee James & Associates) and GBA’s Controller, Phil Pettway, for collaborating on the survey and for their efforts compiling of the results.

Lastly, thank you to all our GBA Ambassadors for sharing this information with your companies.  Your efforts to distribute GBA reference material enhances the value of membership to all your employees.

GBA Publications Committee

Learn from others. Don’t repeat the mistakes of the past! GBA Case Histories are being used by our members for loss prevention discussions in support of professional development and mentoring. That is why GBA case histories are so valuable, and why GBA is updating them all, while adding new ones, too. We are more than halfway done as five more case histories have been re-issued.

CASE HISTORY NO. 56 (download)

After a field representative failed to note that organic material had been buried instead of taken off site, the Member Firm that employed him submitted a form noting that grading had proceeded according to plans. The grading subcontractor relied on an outdated site map, which resulted in unsuitable organic fill beneath 100 of 250 housing lots.

CASE HISTORY NO. 57 (download)

A Member Firm environmental consultant agreed to indemnify landowners whose wells were to be tested, because EPA said it would indemnify the consultant. The EPA’s agreement was not in writing, however. When a problem developed, EPA refused to help resulting in a $60,000 settlement.

CASE HISTORY NO. 58 (download)

Precautions that were needed to help ensure success of an innovative approach were explained orally to a client, but not documented. The project failed. Despite overwhelming evidence that the client and earthwork constructor failed to comply with specifications, the client blamed the Member Firm resulting in a $300,000 settlement by the Member Firm.

CASE HISTORY NO. 59 (download)

Project risk is inversely proportional to project size, complexity and fee. The GBA-Member Firm conducted a Phase I ESA for a small area of a shopping center site, optioned to another party. The prospective purchaser discovered a tiny amount of contamination in an area the consultant was not authorized to study, then backed out of the deal, forfeiting its deposit. The prospective purchaser sued the Member Firm.

CASE HISTORY NO. 60 (download)

What started out as a favor for a potentially big client, turned into a nightmare. To meet a short deadline, a GBA member located an underground tank on its own, obviating contract protection. About 50 gallons of oil leaked when an exploratory boring impacted the integrity of the tank resulting in more than a year of conflict and negotiation.

GBA Case Histories are FREE to all Members. Access all GBA’s Case Histories HERE

Art Hoffmann FY 2019-2020

To serve as President of GBA is truly an honor, especially as we collectively celebrate GBA’s Golden Anniversary. As members of GBA we all enjoy the benefits of the hundreds of hard-working volunteer members who came before us and we look for opportunities to honor their contributions by expanding GBA’s value to future generations. Leading GBA through this milestone year is a rare opportunity and I am committed to working with our Board, staff and Member-Firm leaders to set the stage for the next 50 years.

Celebrating Our Foundation

This year, we celebrate our foundation by reflecting on GBA’s countless contributions to our profession including important publications such as Limitation of Liability, Alternative Dispute Resolution, and programs such as Peer Review which has been beneficial to many member firms and now enjoyed by the entire professional engineering services industry. We will take the opportunity throughout the year to highlight our accomplishments and our contributions to our members and our industry.

Building Our Future

Our milestone anniversary is also an opportunity for us to build our future as we identify ways to better serve our members and our profession in a dynamic business climate, always focusing on managing risk and optimizing business performance. We have a big, busy year planned and with the support of our volunteer leaders, I am confident we will use this opportunity to significantly impact the value of membership for future generations of geoprofessionals.

Refresh Our Councils, Committees, and Task Forces

Since our January Winter Leadership Summit our Councils, Committees, and Task Forces have been identifying ways to increase involvement, enhance their impact, and elevate their contributions to our Association and our profession. During our annual Summer meeting, the Board of Directors will be using what we’ve learned so far to refresh GBA’s operations. Ultimately, our goal is to engage as many individual GBA members as possible in our efforts to work and have fun with others while developing high impact, high value products and services for GBA members and the geoprofessions.

Focus on Diversity and Inclusion

Our newly formed Diversity and Inclusion Task Force will help to identify the issues and opportunities that surround diversity and inclusiveness in the workplace and develop reference material, programs and presentations that our member firms can consider adopting to ensure their firms better serve their employees.

Emerging Leaders Class Formation

We are forming our next class of emerging leaders to kick off our 2019 Fall Conference in Louisville, Kentucky. This wildly successful program provides a platform for your future leaders to develop a network of peers from across North America, enhance their leadership skills, and increase their engagement with GBA and benefit your firm.

Growing Our Annual Awards Program

GBA’s expansion of our Annual Awards Program debuted at the 2019 Spring Conference. We will continue to recognize greatness and celebrate success by highlighting individuals and Member-Firms that support GBA’s purpose and contribute to our success through engagement and volunteer support.

Thank You

Thank you for your support and for the opportunity to serve as your President for GBA’s 50th year. As we head into our second half-century, I am committed to celebrating our foundation and building our future. We can be proud of our past contributions and our future is bright as long as we continue collaborating on important issues that impact our profession with a keen focus on confronting risk and optimizing business performance. Our collective efforts will benefit our members and our chosen profession. Additionally, our efforts will ensure GBA maintains our position as the industry leader for geoprofessionals world-wide.

GBA developed a Peer Group discussion platform where small groups of Member-Firm executive leaders meet to candidly address their most pressing issues and draw on the experience of others who’ve faced similar situations.  The first Peer Group held their second meeting at Geotechnology’s office on April 25-26 in St. Louis.

The meeting format is that one of the participants hosts the group for a two-day,noon to noon discussion at their office location.  The host chooses a primary business issue to discuss on Day One.  Two additional topics are chosen by the other participants and are discussed on Day Two.  A facilitator keeps the group on topic and on schedule. The meeting content and details are kept confidential in accordance with an agreement between participants.

The Group Members confirmed the program is providing significant value to their firms in a uniquely GBA way.

If you are interested in forming or participating in a Peer Group, please contact Rich Johnson (rjohnson@bskassociates.com), GBA Peer Review Committee Chair or Joel Carson, GBA’s Executive Director.

Those that attended GBA’s 2019 Spring Conference in Wailea, Hawaii agreed that the presentations were educational, entertaining, and inspiring. Now you can watch, listen to, and learn from these speakers, too, on your own schedule, and without leaving your office.
As added value to all members, GBA records all presentations at our twice annual conferences and makes them available to all through our on-demand platform.
These videos make great lunch-and-learns for professional development of small groups or your entire staff.

The presentations include:

EDDIE WOULD GO
Stuart Holmes Coleman (Writer, Speaker, Eco-Advocate)
Stuart Holmes Coleman is a nationally acclaimed writer, speaker, and environmental organizer. He is also the author of Eddie Would Go: The Story of Eddie Aikau, Hawaiian Hero.

WE ARE GOLDEN: GBA’S 50-YEAR JOURNEY IN SERVICE TO GEOPROFESSIONALS
Kurt R. Fraese, L.G., F.GBA (Fraese and Associates, LLC)
In celebration of GBA’s 50th year, Kurt provides a retrospective
of our organization’s history and milestones.                                            

BUSINESS SNAPSHOT SUMMARY
Steven K. Noble, P.E., PTOE (DOWL)
This annual presentation includes the results of our survey, that will give you a brief but meaningful look at how your firm and region are performing relative to the rest of the nation.

THE POWER OF PEER REVIEW
Gary M. DeJidas, P.E, MBA (GAI Consultants, Inc.)
This presentation explores the question, “What makes Peer Review such a powerful tool for today’s business environment?”

HARD CONVERSATIONS: THE DESTRUCTIVE POWER OF CONFLICT AVOIDANCE AND THE
REDEMPTIVE POWER OF HONESTY
Aaron J. Mann, Esq. (Terracon) and Michael J. Yost, Esq. (Terracon)
Review of a painful year-long journey into the mind and work product of a former employee who was willing to do nearly anything (including forging a site closure letter) to avoid confrontation.

OUR JOURNEY FROM RED TO BLACK INK
Martin LaRoche, P.Eng. (SNC-Lavalin)
Martin joined SNC-Lavalin in May 2015 with the objective of rebuilding in a very different market. Within 3.5 years, SNC-Lavalin became profitable again, and the company’s culture, operations, and business development improved.

GBA’S LIVING TIMELINE: PAST PRESIDENTS PANEL
Moderator: Thomas W. Blackburn, P.E., G.E., F.ASCE (Blackburn Consulting)
Panelists:
• Richard A. Millet, P.E., F.GBA (AECOM)
• Laura R. Reinbold, P.E., F.GBA (Terracon)
• Gerald J. Salontai, P.E., F.GBA (Salontai Consulting Group, LLC)
• Edward Wilson, P.E., F.GBA (L. Edward Wilson and Associates, Inc.)

THE QUADRUPLE BOTTOM LINE & THE QUEEN OF ALOHA
Stuart Holmes Coleman (Writer, Speaker, Eco-Advocate)
Stuart Coleman returns to challenge us to improve our leadership and company performance through the Quadruple Bottom Line.

IMPROV FOR ENGINEERS: SCARED SCRIPTLESS
Nancy Watt (Nancy Watt Communications)
As firms manage risk and uncertainty in constantly changing and challenging environments, the critical component to success remains effective communication and collaboration. See why this talk has been rated in the top five leadership workshops at Microsoft’s INSPIRE Global Conference for the past four years.

TERM LIMITS FOR LEADERS: STRATEGICALLY PLANNING A LEADERSHIP TRANSITION
William E. Hadge, P.E. (GZA GeoEnvironmental, Inc.)
One of the most important decisions any firm makes is who will lead and how long they will lead. Explore the benefits and risks of term limits for a strategic leadership transition.

PERCEPTION IS REALITY: THE IMPACT OF YOUR CORPORATE CULTURE
Helen Pappas, CHMM (Gannett Fleming, Inc.) and Victor S. Barchers, P.E. (Kleinfelder, Inc.)
We say company culture is critical, but what is it? How is it defined? How does your company culture – or the perception of it – affect your ability to win work, recruit top talent, and retain your best staff?

BEING NOSTRADAMUS: FORECASTING THE FUTURE FOR BUSINESS SUCCESS
Guy Marcozzi, P.E. (Duffield Associates, Inc.)
You don’t need to outrun the lion; just the other guy. If we ignore thinking about the future or, worse yet, assume that tomorrow will be just like yesterday, then we will be just like everyone else. This presentation will help you predict the future and take the actions needed based on your forecast of what lies ahead.

WHAT IT TAKES TO BE EXTRAORDINARY
Eric Saperston (Live in Wonder)
Eric Saperston has spent the last 25 years cold calling and taking the most powerful people in the world out for a cup of coffee (all from a VW bus with his dog tagging along). Eric’s wisdom, humor, and inspiration will wow you while you learn the common traits, motivating factors, and guiding principles he discovered in these people, and how they can enable everyday people to produce extraordinary results.

Watch Videos and download presentation handouts are available now: Watch Videos